Shiny Smears

Policy

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Deposits

Deposits/retainers are non-refundable when the client cancels their services or violates the policy. In the event the makeup artist cancels the service, a refund will be refunded back the client.

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Early Mornings | After Hours

If you need an appointment before 8 am please email me at info.felicitybuie@gmail.com. I will manually adjust the time and you will receive an updated confirmation email. Appointments, before 8 am or after closing hours, are an additional $50 added to your final balance.

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Late Policy

Please be on time for your appointment (you are allowed to arrive 10 minutes early). If you are going to be 15 minutes or more late for your appointment, please text me at 210-570-5542. A $25 late fee will be applied to your final balance. Your appointment will be canceled after 15 minutes if you do not communicate.

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Business Hours

Tuesday- Sunday 9-5,  Mondays we are closed. Scheduling on Mondays can be made via email request. If you require services before or after business hours, please email info.felicitybuie@gmail.com. Before and after hours are an additional $50.

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Guest

Guests are not allowed to attend your appointment unless they are receiving a service. For liability purposes and to alleviate distractions, small children are not allowed to attend your service.

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Rescheduling | Cancellation

You can reschedule an appointment once at no additional cost. However, if you have to reschedule more than once an additional $30 will be added to your final balance. Your deposit will go towards the rescheduled appointment. In the event you chose to cancel your appointment, your deposit will be forfeited. All deposits are non-refundable. No calls, no shows, will be prohibited from booking.

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Payments

Your final balance is due at the end of your service. You can make your final payments via Cash, Zelle, Credit/Debit card, or PayPal. All payments through PayPal will require you to install the PayPal app.

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Covid | Monkeypox

  • For precautionary purposes, your makeup artist will wear a mask throughout the service. If you are sick or have been around someone who is sick with covid or any airborne disease, please do not book an appointment.

  • If you have already booked an appointment and need to reschedule please email info.felicitybuie@gmail or text 210-570-5778.

  • If you are showing physical signs of Monkeypox or Covid, your appointment will be IMMEDIATELY canceled, and you will be asked to leave the premises. No refunds will be given.

  • Please check out the CDC website for signs and symptoms https://www.cdc.gov/poxvirus/monkeypox/symptoms/index.html